Booking & Payment Policy
Deposits, cancellations, and how we take payment
To reserve your booking, a deposit equal to one night of boarding (or one day of daycare) is required at the time of booking.
Cancellation Policy
- Cancellations made 7 or more days before the scheduled service start date will receive a full refund of the deposit.
- Cancellations made less than 7 days before the scheduled service start date will forfeit the deposit.
- Holiday bookings require a non-refundable deposit, regardless of the cancellation date, due to the high demand and limited availability.
The remaining balance is due at the completion of the service, when your pet is picked up. Any additional services or extended stay charges will be added to the final balance.
Payments made by credit or debit card are subject to a 3.8% processing fee. There is no additional fee for payments made by cash, Venmo or Zelle.
We reserve accommodations for only one family of dogs at a time, and cancellations often prevent us from accepting other booking requests. We appreciate your understanding and support of our small family business.